We are committed to providing you with high-quality products and a great shopping experience. If you are not satisfied with your purchase, here is our return policy and return process.

  1. Return conditions
    Return period: You can apply for a return within 30 days from the date you received the product.
    Product condition: The returned product must be unopened, unused, and in its original packaging.
    Items not eligible for return: The following items cannot be returned:
    Opened or used items;
    Discounted items or clearance items (unless there is a quality problem);
    Personalized items;
    Gift cards or digital products.
  2. Return process
    If you wish to return an item, please follow the steps below:

Contact us: Please contact us through our Contact us page or email us at [fill in your email address] to explain the reason for the return and provide the order number, product details, and delivery information.
Return authorization: After receiving your return request, our customer service team will provide you with a return authorization and return address.
Return shipping: Please ensure that the returned item is properly packaged during transportation to avoid damage. The return shipping cost is usually borne by the customer, unless the product has quality problems or was shipped incorrectly.
Refund processing: Once we receive and review the returned product and confirm that it meets the return conditions, we will process the refund within 5-7 business days. The refund will be returned to your payment account.

  1. Return costs
    Return shipping costs: If the return is due to product quality problems or we sent the wrong product, the return shipping cost will be borne by Vaniicream.
    Other cases: If the return is due to personal reasons (such as dislike or change of mind), the return shipping cost is borne by the customer.
  2. Refund
    The refund will be processed to the payment method you originally used, and the refund processing time is usually 5-7 business days. The specific time may vary depending on your payment method and bank processing time.
    If the refund does not reach your account in time, please check the processing status of your bank account or payment platform account, or contact us for confirmation.
  3. Exchange
    We currently do not provide exchange services. If you want to exchange the product, please apply for a return first. After the return is successful, you can place a new order to purchase the required product.
  4. Damaged or Wrongly Shipped
    If the item you received is damaged or shipped incorrectly, please contact our customer service team within 7 days of receiving the item and provide photos of the damaged or wrong item and your order number. We will arrange and cover the return shipping costs for you and will process your exchange or refund as soon as possible.
  5. Contact Us
    If you have any questions or need help with our return policy, please feel free to contact us:

📧 Email: vaniicream@xyz.com
📞 Customer Service Phone: +1503-422-7501

We want you to be satisfied with our products. If you have any questions, feel free to contact our customer service team and we will do our best to resolve them for you.