Thank you for choosing Vaniicream! We are committed to providing you with fast and efficient delivery services. After you place an order, we will do our best to ensure that your order is processed in a timely manner and delivered safely.

  1. Shipping Time
    We usually process and ship your order within 1-2 business days.
    Order processing time may be delayed due to peak periods (such as holiday promotions) or unforeseen circumstances (such as warehouse out of stock, payment issues, etc.). If a delay occurs, we will notify you by email.
  2. Shipping Methods and Costs
    We offer the following shipping options:

Standard Shipping: Usually takes 5-7 business days to arrive, and the cost varies depending on your region and order total.
Express Shipping: Usually takes 2-3 business days to arrive, and the shipping cost will be higher.
International Shipping: Depending on the destination, the delivery time will vary, and the specific cost will be displayed at checkout.
At checkout, you can select your preferred shipping method, and the cost will be calculated in real time based on your order total and the selected shipping method.

  1. Delivery Area
    Domestic delivery: We currently only support delivery services within [fill in country or region].
    International delivery: We offer international delivery services to multiple countries and regions including the United States, Canada, Europe, Australia, etc. Please note that the time and cost of international delivery will vary, please check the checkout page for details.
  2. Order Tracking
    Once your order is shipped, we will send you a notification email with a tracking number. You can use this link to check the status of your package in real time.
    If you encounter any problems during the delivery process, you can contact us through [Customer Service Contact Information] and we will do our best to help you.
  3. Delivery Address
    Please ensure that the Delivery Address you provide is complete and accurate to avoid delays. We are not responsible for delivery delays or losses caused by incorrect or missing addresses.
    If you need to modify the delivery address, please contact our customer service team as soon as possible before the order is processed.
  4. Delivery Issues and Delays
    Force Majeure: If delivery is delayed due to severe weather, natural disasters, transportation worker strikes or other uncontrollable factors, we will do our best to notify you and take appropriate action in these circumstances.
    Shipping issues: If your package is lost or has other problems, you can file a complaint through our Customer Service department. We will work with the shipping company to handle it according to the specific situation.
  5. Delivery Confirmation
    Please check the appearance and packaging of the product when you receive it. If there is any damage or omission, please contact the customer service team in time and we will assist you to resolve the problem.
  6. Shipping costs
    The shipping cost will be automatically calculated and displayed at checkout. The specific cost will be based on the shipping method you choose, the shipping address, and the total amount of the order.
  7. Contact us
    If you have any questions about shipping, or encounter problems during the shipping process, please feel free to contact us at the following methods:

📧 Email: vaniicream@xyz.com
📞 Customer Service Phone: +1503-422-7501

We appreciate your support and will do our best to provide fast and reliable delivery services to ensure that you can enjoy Vaniicream’s high-quality products as soon as possible!