Welcome to our FAQ page! We have compiled some of our customers’ most frequently asked questions and answers for you. If you can’t find the information you need, feel free to contact us through the Contact Us page.
- About Products
Q: What skin types are Vaniicream products suitable for?
A: Our products are designed for sensitive skin, and are also suitable for dry, oily, combination and irritated skin types.
Q: Do the products contain fragrances, dyes or parabens?
A: All Vaniicream products are free of fragrances, dyes, parabens, formaldehyde releasers, phthalates and other common irritants.
Q: Are Vaniicream products dermatologically tested?
A: Yes, our products are dermatologically tested to ensure their safety and effectiveness, especially for sensitive skin.
- About Orders and Payments
Q: What payment methods can I use?
A: We accept a variety of payment methods, including:
Visa
MasterCard
American Express
PayPal
Other electronic payment methods (please refer to the checkout page for details).
Q: How can I check the status of my order?
A: After completing an order, you will receive a confirmation email with the order number. You can check the order status by logging into your account and going to the “My Orders” page, or use the tracking link in the email to track the delivery progress.
Q: Can I modify or cancel an order after it has been submitted?
A: Once an order has been submitted, we will start processing it immediately, so we cannot guarantee that we can modify or cancel the order. If necessary, please contact our customer service team as soon as possible and we will do our best to assist you.
- About delivery
Q: What delivery methods do you provide?
A: We provide standard delivery, express delivery and international delivery (depending on the specific region). The detailed delivery method and fee will be displayed at checkout.
Q: How long does it usually take for an order to be delivered?
A: Standard delivery usually takes 5-7 business days, and express delivery usually takes 2-3 business days. The delivery time of international orders may vary depending on the destination.
Q: Can I change the delivery address?
A: If you need to change the delivery address, please contact our customer service team as soon as possible. We will try our best to change your address before the order is shipped. - About Returns and Refunds
Q: How do I apply for a return?
A: If you are not satisfied with the purchased product, you can apply for a return within 30 days after receiving the product. Please make sure the product is unopened and in original condition, and learn the detailed process through the return policy page.
Q: Who will pay for the return shipping?
A: If the return is due to product quality problems or we sent the wrong product, we will cover the return shipping costs. In other cases, the return shipping costs are borne by the customer.
Q: How long does it take to refund?
A: Once we receive and inspect the returned product, the refund will usually be processed within 5-7 business days and refunded to your original payment method.
- Other questions
Q: Does Vaniicream conduct animal testing?
A: We are committed to animal cruelty-free and all products meet the standards of animal-free testing.
Q: How do I subscribe or unsubscribe from email newsletters?
A: You can enter your email address at the bottom of the website to subscribe to our latest information and offers. If you wish to unsubscribe, you can click the “Unsubscribe” link at the bottom of each email.
Q: How can I get more advice on using the product?
A: Each of our product pages has detailed instructions for use. If you need more advice, please communicate with our customer service team through the Contact Us page.
If you have any other questions, please feel free to get in touch with us through the Contact Us page, we will be happy to help you!